The LIPS Programme

The Leading Improvement in Patient Safety (LIPS) programme is one of the key ways we are innovating alongside our workforce to make our health board fit for the future. 

About LIPS

Leading Improvement in Patient Safety (LIPS) is Cardiff and Vale University Health Board’s comprehensive improvement  and leadership programme for its workforce. It’s been held twice a year for 5 years with almost 900 participants, with the aim of helping groups of staff from across the health board to dedicate their time to nurturing their improvement and innovation projects – which they may not otherwise have enough time to do.

Delivered via an 8-day programme of learning, LIPS is designed to build capacity and capability from within by teaching attendees a range of essential skills.

Transformation in Action

The LIPS programme is open to people from all professional backgrounds within the health board, from professors to plumbers. Attendees have worked together on 170 improvement projects as part of the sessions to deliver significant improvements to patient safety.

It’s also a chance to discover more about the projects being undertaken by other colleagues, and listen to advice from subject matter experts about self-development, leadership and service improvement. 

The success of LIPS has gained an international reputation; Cardiff and Vale’s Executive Nurse Director, Ruth Walker and the Head of Quality and Safety Improvement, Joy Whitlock have presented for three consecutive years at the Institute for Healthcare Improvement/BMJ International Conferences, which are attended by over 3000 healthcare leaders from across the globe. 

Example Itinerary

Opening address

    • Ruth Walker, Executive Director of Nursing (Cardiff and Vale UHB)

Presentation of areas for improvement and getting to know everyone

Applied Positive Psychology and the Science of Happiness

Diagnosing the System

    • Nick Tyson, Improvement Skills Development (Cardiff and Vale UHB)
    • Ruth Jordan, Head of Continuous Service Improvement (Cardiff and Vale UHB)
    • Joy Whitlock, Head of Quality and Safety Improvement (Cardiff and Vale UHB)
    • Mark Thomas, Senior Service Improvement Manager (Cardiff and Vale UHB)

Model for Improvement 

    • Matt Tite, Director (Quality Improvement Healthcare Company)

Creativity and Reliability Models

    • Jenny Bramhall, Director (Quality Improvement Healthcare Company) 

Behavioural Human Factors

    • Captain Phil Higton, Director (Terema)
    • Dr Mark Stacey, Consultant Anaesthetist (Cardiff and Vale UHB) 

How Are We Doing? The Pursuit of Perfection

    • Project day.

Leadership Plain and Simple

    • John Pringle, DIrector (John Pringle Associates)

Celebration Event – Presenting Project Progress

    • LIPS delegates and guests

Key Contacts

Joy Whitlock
Head of Quality and Safety Improvement 

Ruth Walker
Executive Director of Nursing 

VIDEO: Ruth Walker and Joy Whitlock present at the IHI BMJ International Forum